Cancellation & Refund Policy
Conveniently place your return request online if you’ve received an item in a ‘Damaged’, ‘Defective’ or ‘Not as Described’ state. You may also conveniently do this on the Saigems Mobile App.
For additional instructions check your email/SMS. We send you important updates from time-to-time.
Important: Please ensure that the product is in unused and original condition. Include everything from the package you’ve received including price tags, labels, original packing, freebies and accessories.
We try our best to offer you a hassle-free returns experience.
- Returns including all replacements/pickups are done free of cost.
- In case of Refunds, the entire amount paid by you including shipping and gift wrapping charges are transferred to your account.
- We strive to ease the pickup process for you in case of returns. In most of the cases we deliver the replacement while we do the pickup.
- In a few other cases, we ensure that pickup is arranged at the earliest and we ship the replacement as soon as we receive the item from our courier partner.
- In the rare scenario where a pickup cannot be done in certain areas, you can ship the product through any other courier. You will be reimbursed the shipping charges against the original receipt.
- Replacement is subject to availability of stock with the Seller. In case a Replacement is not available, Seller will refund the amount for the same.
Returns are subject to the Seller’s return policy. Returns are covered by the 30 Day Replacement Guarantee for sellers with Saigems Advantage, 30 Day Replacement Guarantee for all other sellers for Fashion and Books categories, and 10 Day Replacement Guarantee for all other sellers.
There are certain scenarios where it is difficult for us to support returns.
- Return request is made outside the specified time frame.
- Anything missing from the package you’ve received including price tags, labels, original packing, freebies and accessories.
- Defective/damaged products that are covered under the manufacturer’s warranty.
- Product is damaged due to misuse or Incidental damage due to malfunctioning of product.
- Specific categories like innerwear, lingerie, socks and clothing freebies.
- Any consumable item that has been used or installed.
- Products with tampered or missing serial numbers.
- Made-to-order / custom jewellery.
- Fragile items, hygiene related items.
At Saigems, we understand how much you value your every purchase. And we are committed to making your shopping experience with us as delightful as possible.
Therefore, in the rare event that you are not fully satisfied with what you ordered, just return it to us. You can conveniently initiate the return online or on our mobile app. We will ensure you get a resolution as quickly as possible. Our Returns policy may vary slightly depending on the product and seller.
We assure you that all products sold on Flipkart are brand new and 100% genuine. In case the product you received is ‘Damaged’, ‘Defective’ or ‘Not as Described’, our Friendly Returns policy has got you covered.
Possible resolution could be Replacement, Exchange (only for Apparel and Footwear) or Refund in case we are unable to provide a Replacement/Exchange. All this is backed by the 30 Day Replacement Guarantee for sellers with Flipkart Advantage, 30 Day Replacement Guarantee for all other sellers for Fashion & Books categories, and 10 Day Replacement Guarantee for all other categories from other sellers.
In any case, all your purchases on Flipkart are backed by Buyer Protection for 45 days from the date of delivery, in case you face any issues.
If you have received an item in a ‘Damaged’ or ‘Defective’ condition, or it is ‘Not as Described’ by the Seller, you may request a replacement at no extra cost. Return Policy is Seller specific and terms may differ. Please check the respective Seller’s policy when buying or before initiating a return for a replacement.
Replacement is subject to availability of stock with the Seller. If the product is out of stock, you will receive a full refund, no questions asked.
If you are not satisfied with the Clothing and Footwear item delivered, you can request an exchange in a different size or color. All this again, at no extra cost to you. Be sure to check the Seller’s Return Policy when buying or before initiating a return for exchange.
Exchange is subject to availability of stock with the Seller. If the product is out of stock, you will receive a full refund, no questions asked.
When you see the ‘Saigems Advantage’ badge, you know you can buy the product from a Seller with complete confidence.
Products marked with ‘Saigems Advantage’ are sold by/sourced from a Seller but are quality checked, stocked, packed and shipped by Saigems.
Products sold by sellers with Saigems Advantage are also backed by Saigems’s 30 Day Replacement Guarantee and you may also avail the Same Day/In-a-Day Guarantee expedited delivery options. All while you are backed by Saigems’s 24×7 customer service.
Saigems Advantage is our fulfillment service for Sellers. Products sourced from Sellers are quality checked, stocked and shipped by us. As a Buyer, you are thus assured of product quality, faster delivery and hassle-free returns.